About the role 

Are you a customer-focused professional with a passion for helping people and a talent for problem-solving? If so, we have the perfect opportunity for you!

Froda is a leading fintech company dedicated to providing innovative financial solutions to customers all around Europe. We seek a Junior Business Operation Associate to join our team and support our growing customer base.

As a Business Operation Associate, you will manage customer inquiries and ensure a positive experience for every customer interaction. In addition, you will work closely with our team of experts to resolve customer issues, provide product information, prepare cases, and handle other customer requests that may arise.

You must have excellent communication skills and a strong understanding of customer service best practices to succeed in this role. You should also be comfortable working in a fast-paced environment and be able to multitask effectively.

If you are a driven, customer-focused professional looking to join a dynamic and growing team, we encourage you to apply for this exciting opportunity at Froda.

We offer competitive salaries, occupational pensions, subsidized active health care, and ongoing training and development opportunities. So if you are ready to take your career to the next level and positively impact our customers, we want to hear from you!

Experiences and skills that can be relevant for the role: 

Fluency in Swedish and English: You must be proficient in both languages as a Business Operation Associate serving the Swedish and European markets. You will need to communicate effectively with customers and colleagues in both languages. 

Customer service experience: Previous experience in a customer-facing role benefits this position. You should demonstrate a track record of providing excellent customer service and be able to handle customer inquiries and complaints professionally and courteously. 

Problem-solving skills: As a Business Operation Associate, you will be responsible for helping customers resolve issues and solve their problems. You should have strong problem-solving skills and be able to think on your feet to create creative solutions to customer challenges. 

Computer proficiency: You will be working with various software and systems to support our customers, so you must be comfortable using a computer and have strong technical skills. 

Attention to detail: Accuracy and attention to detail are critical in this role, as you will manage customer accounts and handle sensitive financial information. You should be attentive to detail and work efficiently and effectively under pressure.