Business Operations Associate
Are you looking to join a fast-growing fintech startup? đź‘‹ Join our mission to change the banking industry for entrepreneurs for the better
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About Froda
Froda was founded in 2015 with a clear vision – to revolutionize the banking experience for entrepreneurs by making it easy and affordable to invest in their ideas. Today, we are one of Sweden's fastest-growing fintech companies with large international growth plans. We are a creative tech company with the ambition to turn a historically expensive and unfair industry into something ethical and sustainable by promoting entrepreneurship.
Our mission to revolutionize the banking experience for entrepreneurs is not only reflected in our products, but also in our workplace. By fostering a culture of respect, collaboration, and continuous learning, we provide opportunities for personal growth and professional development. Join us in transforming the banking industry and be a part of our journey to empower entrepreneurs.Â
About the role
We are on the hunt for a committed Business operations associate to join our dynamic team. In this role, you will be the first point of contact for our customers, essential in providing high-quality support and contributing to their overall satisfaction. Your knack for understanding customer needs, coupled with your problem-solving skills, will not only resolve their issues but also enrich their experience with Froda.
You will
- Deliver exceptional customer service via email, and phone.
- Identify, troubleshoot, and resolve customer issues efficiently.
- Provide product and service information, highlighting features beneficial to customers.
- Collaborate with other teams to ensure a consistent and high-quality customer experience.
- Collect and report customer feedback to aid in enhancing our services.
Who you are
- You possess excellent communication skills in both English and Swedish.
- Experience in customer service, support, or a similar role is preferred.
- You have an empathetic approach to handling customer queries and complaints.
- Able to multitask and manage time effectively in a fast-paced environment.
- You are tech-savvy and comfortable navigating customer support platforms and tools.
What’s in it for you?
Working at Froda is everything you can expect from working at a tech scale: fun and fast-paced. We are 80+ ambitious people who work together mostly at the office, with few scheduled meetings. The culture is friendly, with a get-shit-done attitude. At Froda, you will truly have freedom under responsibility. This means that you will have the ability to impact your own work and tackle a wider set of tasks.
Furthermore, you’ll get:
- Fun & exciting work environment in a fast-growing and profitable scale-up
- Competitive compensation package
- Insurance and pension plan
- The possibility to work in our awesome office in Stockholm
- Friendly culture that values work/life balance
- Monthly after-works that are actually fun
If you're passionate about delivering unparalleled customer service and want to be part of our mission to redefine the banking experience for entrepreneurs, apply to join us as a Business Operations Associate today!
- Teams
- Operations
- Locations
- Stockholm
Stockholm
Our culture
We’re proud fans of nice people. If ego and prestige are your thing, then we’re not meant to be. We put the “we” before “me” and help out wherever needed. We believe in strongly knitted teams, in open communication and in acting as grown-ups who take ownership for what we do. As a values-driven company we share the same fundamental beliefs and very high ambitions, but other than that we’re all different people who truly like to hang-out with each other.
About Froda
Froda was founded with a clear vision – to revolutionize the banking experience for entrepreneurs by making it easy and affordable for them to invest in their ideas. Today, we are one of Sweden's fastest growing fintechs with major international growth plans. Our mission is to make financing easily accessible for all small businesses. On the best possible terms.
We are a creative tech company with the ambition to turn a historically expensive and unfair industry into something ethical, sustainable, and forward thinking.
Behind the company are many well-known investors and talents from e.g. Avanza, Spotify, Google and Klarna.
Business Operations Associate
Are you looking to join a fast-growing fintech startup? đź‘‹ Join our mission to change the banking industry for entrepreneurs for the better
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